MainBoard Help Section

If you are experiencing trouble with MainBoard you may contact us any time by email at tech.support@mbdial.net . We also have toll free technical assistance available at 1-866-865-4109 if you are having an urgent issue during REGULAR Business Hours Monday - Friday 10 a.m. - 6 p.m. Eastern.

Common Questions

I'm getting disconnected often, why and what can I do?

I'm connecting slow, what can I do to speed it up?

How do I disconnect from the internet?

Other helpful categories

Click here to find a access number in your area

Before you call though, if you are using windows, and have not installed the MainBoard software, you can download it by clicking here . Once you click on this link it will ask you if you want to save or open it, choose open. You will then be prompted to select a phone number, and afterwards type in your MainBoard username / password. Once completed this software will place a MainBoard icon on your desktop that you can use to dial-up to the internet.

The software also keeps an up to date list of numbers in it, If the number you choose is invalid or having trouble you can always choose a new number by launching the MainBoard software, via the icon on your desktop, then pushing select on the dialer, it will then prompt you to select a new number, press ok and then you can dial-up using that new number.